Privacy Policy

Last updated: 07 September 2025

1. Introduction

DigiDome (PVT) Ltd ("Company", "we", "us" or "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose and safeguard your information when you visit our website https://digidome.biz or use our services (collectively, "Services"). By accessing or using our Services you consent to the practices described in this Policy.

DigiDome provides simplified digital solutions including virtual call‑centre services, website design, support services and server/website management. Our headquarters are located at Paramount Towers, Level 2, No 192/10, 9th Lane, Nawala, Sri Lanka.

2. Information We Collect

We collect several types of information for various purposes to provide and improve our Services to you:

• Personal information you provide: When you communicate with us (for example by phone, email or via forms on the Site) or register for our client portal, we may collect personal identifiers such as your name, email address, phone number, postal address and company information. We may also collect billing and payment details if you purchase services from us.
• Usage data: We may automatically collect information about how you access and use the Site, such as your IP address, browser type, pages visited, time spent on pages and other diagnostic data. This information helps us understand how our Site is used and improve its performance.
• Cookies and tracking technologies: We use cookies and similar tracking technologies (e.g. web beacons, tags and scripts) to track the activity on our Site and hold certain information. Cookies are small data files placed on your device that allow us to recognise your browser and remember certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent; however, if you do not accept cookies you may not be able to use some portions of our Site.

3. How We Use Your Information

We use the information we collect for a variety of legitimate business purposes, including:

• To provide, operate and maintain our Services.
• To respond to inquiries and provide customer support.
• To process orders, invoices and payments.
• To communicate with you about our Services, including sending administrative information such as updates, security alerts and support messages.
• To monitor and analyse usage of our Site in order to improve its functionality, performance and security.
• To protect against fraudulent or unauthorised activities and to enforce our Terms and Conditions.
• To comply with legal obligations and respond to requests from public and government authorities.

4. Legal Bases for Processing (where applicable)

We process your personal information on the following legal bases:

• Contractual necessity: to fulfil our obligations under a service agreement with you, such as providing support or delivering ordered Services.
• Legitimate interests: to improve our Services, manage our relationship with you and protect the security of our Site, provided that these interests are not overridden by your rights and interests.
• Consent: where required by law, we will obtain your consent before sending you marketing communications or placing non‑essential cookies. You may withdraw your consent at any time.
• Legal obligations: to comply with applicable laws, regulations and legal processes.

5. Disclosure of Your Information

We may share your personal information in the following circumstances:

• Service providers: We may employ third‑party companies and individuals to facilitate our Services (e.g. payment processors, hosting providers, customer support tools). These third parties have access to your personal information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
• Business transfers: If DigiDome is involved in a merger, acquisition or asset sale, your personal information may be transferred. We will provide notice before your personal information is transferred and becomes subject to a different privacy policy.
• Legal requirements: We may disclose your personal information if required to do so by law or in response to valid requests by public authorities (e.g. a court or government agency).
• Protection of rights: We may disclose your personal information to protect the rights and property of DigiDome, to enforce our Terms, or to protect the safety of our users.

6. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes described in this Policy, unless a longer retention period is required or permitted by law. We will then delete or anonymise your information. The criteria used to determine retention periods include: (a) the length of time we have an ongoing relationship with you; (b) whether there is a legal obligation to which we are subject; and (c) whether retention is advisable in light of our legal position (such as in regard to applicable statutes of limitations, litigation or regulatory investigations).

7. Data Security

The security of your data is important to us. We use industry‑standard administrative, technical and physical security measures designed to protect your personal information from unauthorised access, disclosure, alteration or destruction. These measures include use of secure coding practices (such as parameterised queries via PDO and input sanitisation), encryption, firewalls and access controls. However, no method of transmission over the Internet or method of electronic storage is 100 % secure; therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

8. Your Data Rights

Depending on your jurisdiction, you may have certain rights regarding your personal information, including the right to:

• Request access to the personal information we hold about you.
• Request correction of inaccurate or incomplete personal information.
• Request deletion of your personal information when it is no longer necessary for the purposes for which it was collected.
• Object to or request restriction of our processing of your personal information.
• Withdraw consent where processing is based on consent.
• Data portability, allowing you to request that we transfer certain information to you or another entity.

To exercise any of these rights, please contact us using the contact information provided below. We may ask you to verify your identity before responding to such requests.

9. International Transfers

Your information, including personal data, may be transferred to — and maintained on — computers located outside of your state, province or country where the data protection laws may differ from those of your jurisdiction. If you are located outside Sri Lanka and choose to provide information to us, please note that we transfer the data, including personal information, to Sri Lanka and process it there. Your consent to this Policy followed by your submission of such information represents your agreement to that transfer.

10. Children’s Privacy

Our Services are not directed to individuals under the age of 18 and we do not knowingly collect personally identifiable information from children. If you are a parent or guardian and you become aware that your child has provided us with personal information, please contact us. If we discover that a child under 18 has provided us with personal information, we will delete that information from our servers.

11. Third‑Party Websites

The Site may contain links to external websites or services that are not operated by us. If you click a third‑party link you will be directed to that third party’s site. We strongly advise you to review the privacy policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies or practices of any third‑party sites or services.

12. Changes to This Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date at the top of the policy. We may also notify you via email or through a notice on our Site if the changes are material. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

13. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us at:

• Email: [email protected]
• Phone: +94 11 342 3990 / +94 77 418 5318
• Address: Paramount Towers, Level 2, No 192/10, 9th Lane, Nawala, Sri Lanka